Contact us
Our customer care team are on hand to help:
Our website also contains useful information, including FAQs. If there are any general issues affecting the heat network, we’ll post details in our service updates page.
Feedback form
Your thoughts and comments about our service, positive and negative, help us maintain our standard of excellence and identify areas for improvement.
Let us know if we ever disappoint you. We’ll then work hard to resolve that issue to your complete satisfaction as quickly as possible.
What to do if there’s a problem with your heating
If you have no heating or hot water, please call 0808 143 3633
If we can’t fix the issue over the phone, we’ll confirm next steps which may include sending an engineer to visit.
To report an any other non-urgent issue, please email hello@heat-customers.vattenfall.co.uk. We aim to respond to emails within seven working days (often sooner) and try to resolve issues over the phone. If we can’t, we’ll let you know the next steps. If you prefer, you can also call us.
