Customers
A warm welcome to Vattenfall
We run the heat network connected to your property, supplying all your heating and hot water. For some business customers, we also provide cooling.
We also run heat networks across the UK, and in Sweden, Germany, the Netherlands, and Denmark – so it’s safe to say your heating is in good hands.
We’re on a mission to help the world leave fossil fuels in the past and enjoy clean, green energy forever. Right now, you’re helping making that happen.
Below, you’ll find all the information you need about how your heating system works, how to set up and manage your account, and how to get in touch.
Heat networks might sound new but ours have been providing efficient, reliable and affordable heating in Europe for decades. We supply over two million customers with all their heating, hot water and even cooling needs.
Being part of a heat network is a more efficient and planet-friendly way to heat your home. It means that you don’t need a gas boiler or electric heaters – which means no servicing worries or soaring bills in winter.
We’ve pulled together all you need to know about heat networks and how they’re helping upgrade the UK’s energy system.
Our promise to you
Clean and fair
We’re powering climate-smarter living for you and your community through a clean, local heat network. Our integrated and inclusive service delivers low-carbon heat when you need it at a cost that’s fair – and always will be.
Our service values
We are fair
Everything we say is written in plain English. We never use jargon, so you always know what’s going on. Our pricing structure is transparent, which means no important details are hidden. And we keep our promises.
We are proactive
We make sure you have the right information at the right time. We monitor our heat network constantly to make sure it’s running efficiently and so we can anticipate issues even before they occur. And we’re always there when you need us.
We are accountable
At every step, we consider your experience to ensure we deliver value for money. We operate compliantly and protect you through our guaranteed standards of service.
