Customers
A warm welcome to Vattenfall
We run the heat network connected to your property, supplying all your heating and hot water. For some business customers, we also provide cooling.
We also run heat networks like this in the UK, Sweden and the Netherlands, so it’s safe to say your heating is in good hands.
Below, you’ll find all the information you need about how your heating system works, how to set up and manage your account, and how to get in touch.
Heat networks deliver heating and hot water to multiple properties, instead of each property having to generate its own. It is a more efficient way of providing heating and hot water to homes and businesses, especially when the heat comes from renewable and low carbon sources.
Heat networks might sound new but ours have been providing efficient and reliable heating for decades in Europe.
We’ve pulled together all you need to know about heat networks and how they’re helping upgrade the UK’s energy system.
Our service values
We are fair
Everything we say is written in plain English. We never use jargon, so you always know what’s going on. Our pricing structure is transparent, which means no important details are hidden, and we keep our promises.
We are proactive
We make sure you have the right information at the right time. We monitor our heat network constantly to make sure it’s running efficiently and so we can anticipate issues even before they occur. And we’re always there when you need us.
We are accountable
At every step, we consider your experience to ensure we deliver value for money. We operate compliantly and protect you through our Guaranteed Standards of Service.
