Craft Mobile Help and Support

Help and support

If you have a question about our service or need to report an issue, we’re here to help. Click on the links below for guidance on what to do if you need to:

Independent advice and support

If your personal circumstances have changed and you need support with bills and payments, there are a number of independent organisations that specialise in helping customers with energy efficiency and financial support.

Citizens Advice – lots of useful resources, tools and advice on energy and your rights.

Simple Energy Advice – is a website resource and helpline developed with government to provide independent and impartial advice on all energy matters.

Energy Saving Trust – provides dedicated advice on energy efficiency and other low carbon technologies.

Government advice – you can check your eligibility for government grants and benefits using this energy grants calculator.

Step Change – a free charity that offers support to financially vulnerable customers.

Money Advice Trust – provides free, unbiased and easy to access money tools, information and advice.