Service updates
Please check this page regularly to see if there are any planned interruptions or outages to your service.
Interruption to Supply – Craighall Village
Date: Saturday 16 May 2026
Time: 10:00
We're aware of an interruption to supply impacting customers at Craighall Village this morning.
Our engineers are investigating and supplies have been partially restored. You may continue to experience intermittent interruptions to your heating and hot water supply, whilst we work to fully resolve the matter.
We apologise for any inconvenience this may cause and thank you for your understanding while these essential works are carried out.
How to contact us
If you have any concerns or questions about the Planned Outage at any time before it takes place or on the day, please Contact us | Vattenfall
If there are any changes to the Planned Outage or works required, we will provide an update on our Service Update page.
Planned Maintenance – Brent Cross Town
Dates: between 18th – 27th May 2026
Times: between 09:00 – 17:00
Planned maintenance works will be taking place at Brent Cross Town between Monday 18th May – Tuesday 27th May 2026.
During this period, heating and hot water supplies may have intermittent interruptions.
We apologise for any inconvenience this may cause and thank you for your understanding while these essential works are carried out.
How to contact us
If you have any concerns or questions about the Planned Outage at any time before it takes place or on the day, please Contact us | Vattenfall
If there are any changes to the Planned Outage or works required, we will provide an update on our Service Update page.
