Take a look at our customer how-to videos
We’re pleased to launch our ‘how-to’ video series, providing a new way for you to find guidance on your heating and hot water service from us.
The first how-to videos we have created show you:
- How to set up your account with Vattenfall: we provide a simple step-by-step on how to create your account with us. Watch now.
- How to use your Vattenfall in-home display (IHD): we show how your IHD can help you to track your heating and hot water usage and spending. Watch now.
- How to use your Vattenfall in-home-display (IHD) as a pay-as-you-go customer: we run through the helpful features that your IHD has for pay-as-you-go customers. Watch now.
- How to top up as a pay-as-you-go customer: we show the three top-up methods available for pay-as-you-go customers. Watch now.
Follow the links above to watch our videos on YouTube. Or, you can find the videos on our FAQs page here: Frequently asked questions.
We are committed to providing our customers with an excellent standard of service. As one of our service values, we are committed to being proactive and making sure our customers have the information they need, in the right format, at the right time. We look forward to adding more videos to this series, using feedback from our customers to understand the videos you’d find most helpful.
If you need further help or support, our Customer Care team will be happy to help you: Contact us.